Terms of use


This website is owned and operated by SMART TRACKS BRISTOL LTD. Throughout the site, the terms “we”, “us” and “our” refer to SMART TRACKS BRISTOL LTD.

SMART TRACKS BRISTOL LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 If you register on our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms of use.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms of use, you warrant and represent to us that you are at least 18 years of age.

Our website is hosted on Siteground.com. They provide us with the best security features in order to ensure a safe and naice experience. 



All information displayed on this site is provided for general information purposes. The owner cannot be held liable for damages resulting from the use or inability to use this site. You are allowed to:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

(d) stream audio and video files from our website using the media player on our website; and

(e) use our website services by means of a web browser, subject to the other provisions of these terms of use.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall {your company}, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Products and orders

You can place orders to purchase products on our Website. Follow the onscreen instructions to place an order. Items which you select for purchase by “add to card button” will automatically be placed in your shopping ‘cart’. To remove an item from your cart, simply click on the “x” button next to the item as it appears in your cart. You will be asked to provide certain information to allow us to process your order.
You will receive an order confirmation on screen and by email to the email address you have provided to us acknowledging that we have received your order. This order confirmation does not constitute acceptance by us of your offer to buy a product.
Our acceptance of your order will take place when you receive an email from us confirming that your order has been accepted.
The images of our products shown on our Website are for illustrative purposes only. Although we make every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements are as much as accurate only. We cannot guarantee that the display of the device on which you are accessing our Website will accurately display the colours of our products. Products may be supplied in different packaging from that indicated on our Website. The colours of the products may slightly vary, due to various devices that display of colours


Alterations in products and orders

We may change any products to reflect changes in laws and regulatory requirements, and to implement minor adjustments and improvements. We reserve the right to discontinue any product at any time, and to add new products.
We may change the prices for products at any time by posting new prices on our Website, but changes will not affect orders for which we have already received payment.


Logging an account and account data

Logging an account is not required to use or make a purchase on our Website, but you can create an account on the checkout page.
If you do so, you will be able to manage your orders much easily, manage your address and personal information. Your personal Information will be stored according to our Privacy Policy. For more information on how we may use this information, please refer to our Privacy Policy.
When registering for an account or purchasing products as a guest, you agree to provide current, complete and accurate information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If you register for an account, you agree to keep your password and other account details confidential. You must not disclose these details to any third party.



Products prices displayed on our Website exclude delivery charges.
Delivery charges applicable to your order will be calculated and displayed on screen prior to your payment details being taken.
We accept most major credit cards, Google Pay and Apple Pay. By paying using your credit or debit card, you confirm that the card is yours and that there are sufficient funds or credit available to cover the charges.
Billing to your credit or debit card will take place prior to or at the time of dispatch.
All the payments are processed by STRIPE Inc. STRIPE is authorized by SMART TRACKS BRISTOL LTD to process payments on its behalf. STRIPE guarantees the security of your credit card data. Your data will be stored by STRIPE Inc. according to their Privacy Policy which can be found here.



We ship packages Monday to Friday. We do not ship on weekends or Bank Holidays. 
All the products available on our website can be shipped within 1-2 working days after placing an order. Please allow 3-5 working days for the order to arrive. For next working day delivery please contact us prior placing the order.
You will be charged for the delivery if not otherwise stated (free shipping or free shipping coupon). The shipping cost is calculated on the checkout page and it will be displayed before you place the order.
Products purchased by you will belong to you as soon as we have received full payment for them and will be your responsibility from the time of delivery to you or a person nominated by you to receive them on your behalf.


We can accept returns of  orders within 14 days after the customer receives the order. Please contact us via e mail and attach a photo showing the issues encountered. Once the return is accepted, the customer will receive information on how to return the order. Please keep in mind that return postage will have to be covered by the customer.
Once the return is received, the refund will be issued to the customer via the original payment method. Please note that the shipping cost of the order is non-refundable. Allow 3-5 working days for a refund to appear in the Bank Statement.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Last changes to this terms wer made on May 1st, 2022.


Contact Information

Questions about the Terms and Conditions should be sent to us at office@thesmartproperties.co.uk.

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